The Passenger Agency Programme Global Joint Council (PAPGJC) convened in Singapore on 14–15 September 2024, bringing together global aviation leaders and travel agency representatives to address critical issues shaping the future of air travel.

Representing PAPGJC in his capacity as UFTAA Director, Duminda Kuruwitaarachchi contributed to discussions on strengthening industry collaboration, advancing sustainability, and redefining the role of travel agents in a rapidly evolving aviation landscape.

For Sri Lanka, participation at this global forum has been limited in the past, making this an important opportunity to provide a strong voice on behalf of the country’s travel industry.

Key highlights from the IATA PAPGJC meeting included:
• Enhanced cooperation between airlines, travel agents, and industry stakeholders.
• A renewed focus on sustainability initiatives within aviation.
• Emerging innovations in airline distribution models and digital technologies.
• Stronger advocacy for fairer ticketing systems and streamlined processes to support travel agents.

The dialogue reaffirmed the shared commitment of airlines, travel agents, and industry leaders to building a more inclusive, innovative, and sustainable future for global aviation.